A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY

J.Sathya; S. Manoj Kumar

A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY

April 2017

Vol-3, Issue-2

Paper ID: 4452

ISSN: 2395-4396

Downloads: 0

Abstract & Details

Research Area

commerce- marketing

Keywords

CustomerSatisfaction Sales Service Honda services

Abstract

Customer satisfaction is defined as "the number of customers or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals”. The scope of this study focuses on the potential customer satisfaction of Honda motors, Coimbatore city. To study the level of satisfaction towards the services provided by Honda motors. The data was limited to the customers of Coimbatore city only.

License

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Author Information

#	Name	Institute / Affiliation
1	J.Sathya	Dr.N.G.P. Arts and Science College
2	S. Manoj Kumar	Dr.N.G.P. Arts and Science College

How to Cite

Use the following formats to cite this article in your research.

APA Style

J.Sathya & Kumar, S. Manoj (2017). A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY. International Journal of Advance Research and Innovative Ideas In Education, 3(2), 2531-2535.

MLA Style

J.Sathya, and S. Manoj Kumar. "A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY." International Journal of Advance Research and Innovative Ideas In Education, vol. 3, no. 2, 2017, pp. 2531-2535.

IEEE Style

J.Sathya and S. Manoj Kumar, "A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY," International Journal of Advance Research and Innovative Ideas In Education, vol. 3, no. 2, pp. 2531-2535, 2017.

Vancouver Style

J.Sathya, Kumar S. Manoj. A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY. International Journal of Advance Research and Innovative Ideas In Education. 2017;3(2):2531-2535.

Harvard Style

J.Sathya & Kumar, S. Manoj (2017) 'A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY', International Journal of Advance Research and Innovative Ideas In Education, 3(2), pp. 2531-2535.

Chicago Style

J.Sathya and S. Manoj Kumar. "A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY." International Journal of Advance Research and Innovative Ideas In Education 3, no. 2 (2017): 2531-2535.

Turabian Style

J.Sathya and S. Manoj Kumar. "A STUDY ON CUSTOMER SATISFACTION TOWARDS POST SALES SERVICE IN HONDA MOTORS - WITH REFERENCE TO COIMBATORE CITY." International Journal of Advance Research and Innovative Ideas In Education 3, no. 2 (2017): 2531-2535.