A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM

Dr. V.M. Tharaka Rani.; Dr. C. Eahambaram.; Ms. Poornika.E; Ms. Monisha.P

A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM

March 2025

Vol-11, Issue-2

Paper ID: 26034

ISSN: 2395-4396

Downloads: 0

Abstract & Details

Research Area

Marketing

Keywords

Service Quality Outpatient Perception Patient Satisfaction KMCH Hospital Healthcare Services

Abstract

Service quality in the healthcare sector plays a crucial role in patient satisfaction and overall hospital performance. This study aims to assess the perception of outpatients regarding the service quality of KMCH Hospital in Kovilpalayam. The research focuses on various dimensions of service quality, including reliability, responsiveness, assurance, empathy, and tangibles. A structured questionnaire was used to collect data from outpatients visiting the hospital, and the responses were analysed to evaluate their level of satisfaction. The findings indicate that while KMCH Hospital performs well in certain aspects, such as infrastructure and medical expertise, there are areas requiring improvement, particularly in waiting time and personalized patient care. The study provides insights that can help hospital management enhance service quality and improve patient experience.

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Author Information

#	Name	Institute / Affiliation
1	Dr. V.M. Tharaka Rani.	Dr. N.G.P ARTS AND SCIENCE COLLEGE
2	Dr. C. Eahambaram.	Dr. N.G.P ARTS AND SCIENCE COLLEGE
3	Ms. Poornika.E	Dr. N.G.P ARTS AND SCIENCE COLLEGE
4	Ms. Monisha.P	Dr. N.G.P ARTS AND SCIENCE COLLEGE

How to Cite

Use the following formats to cite this article in your research.

APA Style

Rani., Dr. V.M. Tharaka, Eahambaram., Dr. C., Poornika.E, Ms., & Monisha.P, Ms. (2025). A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM. International Journal of Advance Research and Innovative Ideas In Education, 11(2), 911-915.

MLA Style

Rani., Dr. V.M. Tharaka, et al. "A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM." International Journal of Advance Research and Innovative Ideas In Education, vol. 11, no. 2, 2025, pp. 911-915.

IEEE Style

Dr. V.M. Tharaka Rani., Dr. C. Eahambaram., Ms. Poornika.E, and Ms. Monisha.P, "A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM," International Journal of Advance Research and Innovative Ideas In Education, vol. 11, no. 2, pp. 911-915, 2025.

Vancouver Style

Rani. Dr. V.M. Tharaka, Eahambaram. Dr. C., Poornika.E Ms., Monisha.P Ms.. A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM. International Journal of Advance Research and Innovative Ideas In Education. 2025;11(2):911-915.

Harvard Style

Rani., Dr. V.M. Tharaka, Eahambaram., Dr. C., Poornika.E, Ms., & Monisha.P, Ms. (2025) 'A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM', International Journal of Advance Research and Innovative Ideas In Education, 11(2), pp. 911-915.

Chicago Style

Rani., Dr. V.M. Tharaka, et al. "A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM." International Journal of Advance Research and Innovative Ideas In Education 11, no. 2 (2025): 911-915.

Turabian Style

Rani., Dr. V.M. Tharaka, et al. "A STUDY ON OUTPATIENT PERCEPTION TOWARDS SERVICE QUALITY OF KMCH HOSPITAL IN KOVILPALAYAM." International Journal of Advance Research and Innovative Ideas In Education 11, no. 2 (2025): 911-915.