THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL

Mohammed Ashif S; Dr.Syamsundar.P

THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL

March 2025

Vol-11, Issue-2

Paper ID: 25912

ISSN: 2395-4396

Downloads: 0

Abstract & Details

Research Area

management

Keywords

Servqual Quality Dimensions Tangibility Reliability Responsiveness Assurance Service Efficiency Healthcare.

Abstract

This study explores patient perceptions of healthcare service quality at Private Hospital, Coimbatore, using the SERVQUAL model, which evaluates five key dimensions: tangibility, reliability, responsiveness, assurance, and empathy. The primary objective is to understand how patients perceive service quality, identify gaps between their expectations and actual experiences, and suggest improvements. The findings indicate strengths in assurance and empathy, reflecting trust in medical expertise and interpersonal care, but reveal gaps in tangibility, particularly in facility modernization and waiting area comfort. Reliability and responsiveness are also assessed to determine the hospital’s effectiveness in delivering timely and consistent care. To enhance patient satisfaction and loyalty, the study recommends infrastructure upgrades and improved service efficiency to better align with patient needs.

License

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Author Information

#	Name	Institute / Affiliation
1	Mohammed Ashif S	kumaraguru school of business
2	Dr.Syamsundar.P	kumaraguru school of business

How to Cite

Use the following formats to cite this article in your research.

APA Style

S, Mohammed Ashif & Dr.Syamsundar.P (2025). THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL. International Journal of Advance Research and Innovative Ideas In Education, 11(2), 345-350.

MLA Style

S, Mohammed Ashif, and Dr.Syamsundar.P. "THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL." International Journal of Advance Research and Innovative Ideas In Education, vol. 11, no. 2, 2025, pp. 345-350.

IEEE Style

Mohammed Ashif S and Dr.Syamsundar.P, "THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL," International Journal of Advance Research and Innovative Ideas In Education, vol. 11, no. 2, pp. 345-350, 2025.

Vancouver Style

S Mohammed Ashif, Dr.Syamsundar.P. THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL. International Journal of Advance Research and Innovative Ideas In Education. 2025;11(2):345-350.

Harvard Style

S, Mohammed Ashif & Dr.Syamsundar.P (2025) 'THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL', International Journal of Advance Research and Innovative Ideas In Education, 11(2), pp. 345-350.

Chicago Style

S, Mohammed Ashif and Dr.Syamsundar.P. "THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL." International Journal of Advance Research and Innovative Ideas In Education 11, no. 2 (2025): 345-350.

Turabian Style

S, Mohammed Ashif and Dr.Syamsundar.P. "THE SERVICE PROVIDED BY PRIVATE HOSPITAL USING SERVQUAL MODEL." International Journal of Advance Research and Innovative Ideas In Education 11, no. 2 (2025): 345-350.