FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH
Abstract & Details
Research Area
Business
Keywords
ATM service
customer’s satisfaction
SERVQUAL model
customers
Abstract
Service payment use without cash is more and more popular for Vietnamese people, especially payment card services. With a large number of the bank, today are issuing cards, competition among banks in this activity is more and more severe. Commercial banks want to improve the quality of this service. Research in the SERVQUAL model use aims to evaluate the influence level of factors on customer satisfaction in the ATM service of Agribank Son La.
License
This work is licensed under a Creative
Commons
Attribution-ShareAlike 4.0 International License.
Author Information
| # | Name | Institute / Affiliation |
|---|---|---|
| 1 | Phan Minh Huyen | Thai Nguyen University of Economics and Business Administration |
| 2 | Ngo Thi Nhung | Thai Nguyen University of Economics and Business Administration |
How to Cite
Use the following formats to cite this article in your research.
APA Style
Huyen, Phan Minh & Nhung, Ngo Thi (2020). FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH. International Journal of Advance Research and Innovative Ideas In Education, 6(3), 1034-1038.
MLA Style
Huyen, Phan Minh, and Ngo Thi Nhung. "FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH." International Journal of Advance Research and Innovative Ideas In Education, vol. 6, no. 3, 2020, pp. 1034-1038.
IEEE Style
Phan Minh Huyen and Ngo Thi Nhung, "FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH," International Journal of Advance Research and Innovative Ideas In Education, vol. 6, no. 3, pp. 1034-1038, 2020.
Vancouver Style
Huyen Phan Minh, Nhung Ngo Thi. FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH. International Journal of Advance Research and Innovative Ideas In Education. 2020;6(3):1034-1038.
Harvard Style
Huyen, Phan Minh & Nhung, Ngo Thi (2020) 'FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH', International Journal of Advance Research and Innovative Ideas In Education, 6(3), pp. 1034-1038.
Chicago Style
Huyen, Phan Minh and Ngo Thi Nhung. "FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH." International Journal of Advance Research and Innovative Ideas In Education 6, no. 3 (2020): 1034-1038.
Turabian Style
Huyen, Phan Minh and Ngo Thi Nhung. "FACTORS AFFECTING CUSTOMERS’ SATISFACTION OF ATM SERVICES AT AGRIBANK, SON LA BRANCH." International Journal of Advance Research and Innovative Ideas In Education 6, no. 3 (2020): 1034-1038.
Related Research
A Review of Digital Transformation in Pharmaceutical Marketing: Trends, Opportunities, and Challenges in India
PDF Unavailable
“A Study on the Awareness and Preferences among Consumers of Quick-Commerce in Jhansi District”
PDF Unavailable
To study the effect of pinterest marketing on consumer buying behaviour towards handmade home decor products
PDF Unavailable
A STUDY ON ROLE OF AI IN STOCK MARKET PREDICTION WITH SPECIAL REFERENCE TO COIMBATORE CITY
PDF Unavailable
GREEN MOBILITY AND CONSUMER PREFERENCE TOWARDS ELECTRIC VEHICLES WITH SPECIAL REFERENCE TO COIMBATORE CITY
PDF Unavailable
ASSESSING CONSUMER AWARENESS AND SELF-MEDICATION PRACTICES FOR OTC PAIN RELIEVERS: A CASE STUDY ON IBUPROFEN
PDF Unavailable