A STUDY ON PATIENT SATISFACTION IN OUTPATIENT DEPARTMENT PRIVATE HOSPITAL – CHENNAI

QUALITY IN HOSPITAL

Patient satisfaction survey is one of the important tools for measuring the quality of management. The main objective of the study is to examine satisfaction level of outpatient in both medical care and other facilities offered by the hospital and to find out the factors affecting satisfaction level of patient, and to give suggestions to overcome the barriers in achieving patient satisfaction in outpatient department. Data was collected from a private hospital outpatient department in Chennai, only convenient sampling was collected from 50 patients from the outpatient department. The data was analysed using SPSS. In this study, it is found that majority of patients are satisfied with the services provided. They were satisfied with the guidance, logistic arrangements, support services, nursing care, Doctors consultation etc. Though few patients were not satisfied with the waiting time in the reception, it is worthwhile to note that there is scope for improvement of the Out Patient Department Services. Therefore it can be concluded that the OPD services form an important component of Hospital services and feedback of patients are vital in quality improvement.

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.