“A STUDY ON IMPACT OF ISO 9001 ON THE CRITICAL SUCCESS FACTORS OF PRODUCTIVITY”

COMMERCE

It has been broadly pointed out that the emergence of ISO 9001has been substantially changing the standardization of the functioning of various departments of the manufacturing organizations as a resultant of a significant impact on the quality of goods and services and productivity. Adopting ISO 9001 is crucial for the companies’ growth and meeting the respective international competition. It is tried by many researchers to establish relationship between quality and productivity. The study of ISO 9001 is relevant to understand the relationship between ISO 9001 and productivity which leads for internal benefits. This research empirically studied the impact of ISO 9001 as whether it increases or decreases the productivity of the selected companies of steel and power sectors. Findings shows that there is a positive impact on the productivity which companies have implemented ISO 9001. This study will help the impact of ISO 9001 which provides insightful suggestions to companies to frame-up the strategy according to the open innovational world. Keywords: ISO 9001, Globalization, Quality Management, Productivity

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