To study on impact of e-service quality and customer satisfaction in banking sector

April 2026
Vol-12, Issue-2
Paper ID: 28255
ISSN: 2395-4396
Downloads: 0

Abstract & Details

Research Area
Computer application
Keywords
E-Service Quality Customer Satisfaction E-Banking Digital Banking Banking Sector Service Reliability Online Banking Customer Loyalty.
Abstract
The banking sector has undergone major transformation with the advancement of digital technology. Electronic banking services such as internet banking, mobile banking, ATMs, and digital payment systems have made banking transactions faster, easier, and more convenient for customers. The present study focuses on analyzing the impact of e-service quality on customer satisfaction in the banking sector. The main objective of the study is to examine the level of customer awareness and usage of e-banking services and to analyse how various dimensions of eservice quality influence customer satisfaction. Primary data was collected from 100 respondents using a structured questionnaire, and secondary data was gathered from books, journals, and websites. The collected data was analysed using statistical tools such as percentage analysis and rank analysis.
License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author Information

# Name Institute / Affiliation
1 Sathiya. K Avp college of arts and science tirupur
2 N. Deepa Avp college of arts and science tirupur

How to Cite

Use the following formats to cite this article in your research.

APA Style
K, Sathiya. & Deepa, N. (2026). To study on impact of e-service quality and customer satisfaction in banking sector. International Journal of Advance Research and Innovative Ideas In Education, 12(2), 1758-1762.
MLA Style
K, Sathiya., and N. Deepa. "To study on impact of e-service quality and customer satisfaction in banking sector." International Journal of Advance Research and Innovative Ideas In Education, vol. 12, no. 2, 2026, pp. 1758-1762.
IEEE Style
Sathiya. K and N. Deepa, "To study on impact of e-service quality and customer satisfaction in banking sector," International Journal of Advance Research and Innovative Ideas In Education, vol. 12, no. 2, pp. 1758-1762, 2026.
Vancouver Style
K Sathiya., Deepa N.. To study on impact of e-service quality and customer satisfaction in banking sector. International Journal of Advance Research and Innovative Ideas In Education. 2026;12(2):1758-1762.
Harvard Style
K, Sathiya. & Deepa, N. (2026) 'To study on impact of e-service quality and customer satisfaction in banking sector', International Journal of Advance Research and Innovative Ideas In Education, 12(2), pp. 1758-1762.
Chicago Style
K, Sathiya. and N. Deepa. "To study on impact of e-service quality and customer satisfaction in banking sector." International Journal of Advance Research and Innovative Ideas In Education 12, no. 2 (2026): 1758-1762.
Turabian Style
K, Sathiya. and N. Deepa. "To study on impact of e-service quality and customer satisfaction in banking sector." International Journal of Advance Research and Innovative Ideas In Education 12, no. 2 (2026): 1758-1762.

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