A Comparative study on SBI and HDFC in Ambala city

Commerce and Management

Internet banking or e-banking is widely popular nowadays, and because of digitalization and demonetization e-banking has been the recent trend as it is easier to access to one’s accounts, no need to visit the branch. But unfortunately, many people are not aware of this amazing technology thus are not accessing e-banking. An empirical study was conducted on ‘Knowledge, Utilization and Challenges in E-banking services: A Comparative study on SBI and HDFC in Ambala city’ with the sample size of 200 (100 each) with the help of self-structured questionnaires and SPSS version 21.0 was used to analyze the data. Results revealed that more of the respondents were aware in SBI but the usage was more in HDFC. Further it was found that there was significant negative correlation between the educational qualification and the e-banking usage in HDFC moreover it was found that there was significant positive correlation between the age of the respondents and their knowledge about e-banking in HDFC. Study highlighted that there was only time saving factor which was the main purpose of using e-banking by the respondents of SBI with p-value (4.09) and in HDFC special offers was the main purpose of using e-banking by the respondents with mean of (3.79). Study highlighted that majority of the respondents were facing problem due to Lack of knowledge under HDFC with mean (3.43Respondents were also having security and privacy issues in HDFC with mean of (3.23) and in SBI respondents said they don’t find an ATM nearby when the want to have, with the mean of (3.09)

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