critical success factors for total quality management implementation with in the cement industry of Pakistan

Quality management

ABSTRACT The cement industry has been growing in Pakistan for last two decades – keeping in mind the growth of the cement industry, the researcher conducted a study to enlist the Critical Success Factors for Total Quality Management Implementation that the quality departments of these cement units consider for the success of their projects. The researchers identified Critical Success Factors for Total Quality Management Implementation through rigorous literature review. Questionnaire was developed for this research. The respondents were asked to rank and score the Critical Success Factors for Total Quality Management Implementation. For this ranking, criticality score and criticality index were used and top factors were identified. The scoring assessment criteria was adopted from the previous study in which the criticality index and criticality score was used. The factors were identified by the researchers and these factors are listed in descending order as (i) customer satisfaction (ii) commitment of top management (iii) team work (iv) communication (v) continuous improvement (vi) participation of team members in decision-making (vii) leadership (viii) developing quality policy (ix) training.This research is about the identification of Critical Success Factors for Total Quality Management only and the success was not measured in this research.

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