Impact of Customer Reviews on E-commerce Quality Management

Saurav Kar

Impact of Customer Reviews on E-commerce Quality Management

March 2025

Vol-9, Issue-1

Paper ID: 25932

ISSN: 2395-4396

Downloads: 0

Abstract & Details

Research Area

MANAGEMENT

Keywords

Customer Reviews E-commerce Quality Management Customer Feedback Continuous Improvement Product Quality Reputation Management.

Abstract

The evolution of e-commerce has led to an increasingly customer-centric marketplace, where customer reviews play a pivotal role in shaping the reputation and performance of online businesses. This paper investigates the impact of customer reviews on e-commerce quality management (QM) systems. It highlights how customer feedback influences decision-making processes, product quality perception, and overall business practices. Using a mixed-methods approach, including quantitative analysis of customer review data and qualitative interviews with e-commerce managers, this study aims to provide insights into the integration of customer reviews into quality management strategies. The findings underscore the importance of leveraging customer feedback as a tool for continuous improvement and competitive advantage in the e-commerce domain.

License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author Information

#	Name	Institute / Affiliation
1	Saurav Kar	Kalinga University, Raipur, Chhattisgarh, India

How to Cite

Use the following formats to cite this article in your research.

APA Style

Kar, Saurav (2025). Impact of Customer Reviews on E-commerce Quality Management. International Journal of Advance Research and Innovative Ideas In Education, 9(1), 1947-1954.

MLA Style

Kar, Saurav. "Impact of Customer Reviews on E-commerce Quality Management." International Journal of Advance Research and Innovative Ideas In Education, vol. 9, no. 1, 2025, pp. 1947-1954.

IEEE Style

Saurav Kar, "Impact of Customer Reviews on E-commerce Quality Management," International Journal of Advance Research and Innovative Ideas In Education, vol. 9, no. 1, pp. 1947-1954, 2025.

Vancouver Style

Kar Saurav. Impact of Customer Reviews on E-commerce Quality Management. International Journal of Advance Research and Innovative Ideas In Education. 2025;9(1):1947-1954.

Harvard Style

Kar, Saurav (2025) 'Impact of Customer Reviews on E-commerce Quality Management', International Journal of Advance Research and Innovative Ideas In Education, 9(1), pp. 1947-1954.

Chicago Style

Kar, Saurav. "Impact of Customer Reviews on E-commerce Quality Management." International Journal of Advance Research and Innovative Ideas In Education 9, no. 1 (2025): 1947-1954.

Turabian Style

Kar, Saurav. "Impact of Customer Reviews on E-commerce Quality Management." International Journal of Advance Research and Innovative Ideas In Education 9, no. 1 (2025): 1947-1954.