THE IMPACT OF PATIENT SAFETY INITIATIVES AND MANAGEMENT INFORMATION SYSTEMS ON INPATIENT SERVICE QUALITY IN SUKABUMI CITY HOSPITALS

Management, Healthcare, Information Technology

This study aims to analyze the influence of patient safety targets and hospital management information systems on service quality at the Inpatient Installation of RSUD R. Syamsudin SH, Sukabumi City. Utilizing a quantitative verification approach, data was collected through a questionnaire. The population consisted of all 40,635 inpatients at RSUD R. Syamsudin in 2023, with a sample size of 100 patients selected via simple random sampling. Data analysis involved multiple linear regression and determination coefficient analysis. Among the 100 respondents, 56 were male, 39 were aged 31-40 years, and 52 held a bachelor's degree. The findings indicate: (1) Patient Safety Targets at the Inpatient Installation were rated as "Good"; (2) The Hospital Management Information System also received a "Good" rating; (3) Service Quality at the Inpatient Installation was similarly rated as "Good"; (4) Both Patient Safety Targets and the Hospital Management Information System had a positive and significant effect on Service Quality, with an influence of 92.9%, while 7.1% was attributed to other unmeasured variables. Patient Safety Targets and the Hospital Management Information System are vital for enhancing health service quality. Their synergistic and sustainable implementation can yield significant benefits for patients, healthcare workers, and the hospital as a whole.

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