DESIGNING A DRUG DISTRIBUTION MANAGEMENT INFORMATION SYSTEM FOR PT TIGA A IN BANDUNG USING THE WATERFALL METHOD

Management, Economy, Healthcare

PT TIGA A, a pharmaceutical wholesaler located in Bandung, operates as a legal entity authorized to procure, store, and distribute medicines and pharmaceutical substances in large quantities, in compliance with statutory regulations. The company is committed to providing quality distribution services in line with Good Medicine Distribution Practices (CDOB). However, its current system for administration, operations, and reporting is manual, leading to inefficiencies and various operational shortcomings. This study aims to design a drug distribution management information system to address these issues using the Waterfall method. The research adopts a qualitative descriptive approach, with data collected through interviews, observation, documentation, and triangulation. The proposed system, named DOSIS (Drug Operations and Supply Information System), is designed to be both efficient and effective. Prior to the implementation of DOSIS, the average error rate in operations was 65%. After the introduction of the system, this rate decreased to 22%, demonstrating significant improvements in accuracy and efficiency. Future enhancements to DOSIS include transitioning the system to an online platform, integrating it with other operational functions to further minimize errors and streamline processes. The practical implementation of DOSIS is expected to increase productivity, optimize drug distribution management in accordance with the latest regulatory requirements, and enhance customer service. This will not only improve operational efficiency but also provide long-term benefits to PT TIGA A by ensuring compliance with regulatory standards and improving overall service quality.

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