SERVICE QUALITY OF BOARDING HOUSES IN CATEEL, DAVAO ORIENTAL

Business Administration

Boarding houses have long been a fixture in the lodging industry, providing a distinctive and often nostalgic experience for people looking for a temporary home away from home. Furthermore, boarding houses became a common accommodation type in rapidly growing cities because they catered to various people, including students, single workers, immigrants, and travelers. They also provided a sense of community, security, and convenient access to basic amenities. This study aimed to determine the service quality rendered by boarding houses in Cateel, Davao Oriental, specifically in Barangay Poblacion and Barangay Mainit. A quantitative descriptive method was utilized, and data were gathered through survey questionnaires. Respondents were selected via quota sampling. The study profiled respondents, assessed service quality across five dimensions, and examined differences based on age and gender. Most respondents were aged 21 to 30 (54%) and were female (59%). Overall, service quality was rated as average (mean score 3.27), with the highest scores in reliability and responsiveness. Significant differences were found in service quality perceptions related to age and gender. Recommendations include tailoring services to demographic needs, improving assurance, empathy, and tangibles, and conducting further research with diverse methods and broader respondents.

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