E-MANAGEMENT SYSTEM UTILIZATION ANALYSIS IN AN EFFORT TO IMPROVE PATIENT SERVICE QUALITY AT KASIH BUNDA CIMAHI CLINIC

Management, Economy, Healthcare

As health service technology advances, clinics must continuously adapt to comply with regulations and stay competitive, particularly in the implementation of information systems, which are crucial for enhancing service delivery and administrative efficiency. This thesis explores the impact of an e-management information system on improving service quality at Klinik Kasih Bunda Cimahi, using a descriptive qualitative exploratory approach. Data was gathered through interviews, direct observations, and document analysis, and organized systematically by classifying it according to topics, questions, categories, parameters, and dimensions set by the researcher. The study finds that the implementation of the system aligns with the 4 Pillar framework of information systems—Techno ware, Human ware, Info ware, and Organ ware. While the current system is generally effective, interviews with clinic personnel highlighted areas where operations remain suboptimal, necessitating improvements in service efficiency across administration, medical services, and pharmacy, ultimately leading to better patient care.

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