THE INFLUENCE OF WORKLOAD AND WORKING ENVIRONMENT ON PERFORMANCE WITH WELL-BEING AS A MODERATION VARIABLE AT PAKUWON GENERAL HOSPITAL SUMEDANG

Management, Economy, Healthcare

This research investigates the effects of workload and work environment on the performance of health human resources (HHR) at Pakuwon Sumedang General Hospital, with welfare as a moderating factor. Using a descriptive and verification method with a quantitative approach, the study sampled 178 HHR individuals through non-probability purposive sampling. Data were collected via questionnaires and analyzed using PLS-SEM with SmartPLS 3.0. The findings indicate that workload, particularly work conditions, negatively impacts performance, while the work environment, especially the intermediary environment, positively influences it. Welfare, assessed through social and psychological well-being, has a minimal moderating effect on the relationship between workload and performance, suggesting that even with welfare provisions, increased workload still leads to reduced performance. However, welfare moderately moderates the relationship between the work environment and performance, indicating that a good environment is necessary for optimal performance, but its effects are not fully realized without adequate welfare support. Overall, the study underscores the importance of managing workload and improving the work environment, with welfare playing a supportive but limited role in enhancing HHR performance.

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