THE INFLUENCE OF HOSPITAL INFORMATION SYSTEM AND SERVICE TIME ON PATIENTS’ SATISFACTION

Management, Health Management

The research conducted at Soreang Hospital delved into the intricate dynamics of patient satisfaction, particularly concerning the interplay between Hospital Management Information Systems (HMIS), service time, and overall patient experience. The study, which encompassed feedback from a diverse sample of 100 respondents, provided invaluable insights into the effectiveness of HMIS and service delivery mechanisms in shaping patient perceptions. An analysis of the data revealed encouraging findings regarding the perceptions of HMIS and service time among patients. HMIS garnered a commendable score of 68.19%, signifying a positive outlook on its functionality and utility. Similarly, service time received a favourable rating of 69.12%, indicating that patients generally found the hospital's service delivery to be efficient and timely. Moreover, the overall patient satisfaction rating stood at an impressive 67.27%, reflecting a generally positive sentiment towards the quality of care received at Soreang Hospital. Statistical tests further corroborated these findings, with no evidence of heteroscedasticity observed in the regression model. This statistical validation lends credibility to the conclusions drawn from the data analysis, affirming the robustness of the study's findings. The study's most significant revelation pertained to the collective influence of HMIS and service time on patient satisfaction. It became evident that these two factors are intricately intertwined, with improvements in HMIS functionality and service delivery efficiency directly translating into enhanced patient satisfaction levels. However, despite the overall positive feedback, certain areas for improvement were identified, particularly in reducing registration and waiting times. Moving forward, it is imperative for Soreang Hospital to capitalize on the strengths highlighted in the study while simultaneously addressing the identified areas for enhancement. By leveraging HMIS capabilities to streamline processes and optimize service delivery, the hospital can further elevate patient satisfaction levels and solidify its reputation as a provider of high-quality healthcare services in the community. Through continuous evaluation and refinement, Soreang Hospital can ensure that it remains at the forefront of healthcare excellence, meeting the evolving needs and expectations of its patients.

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