CHALLENGES AND CRITICAL SUCCESS FACTORS OF VIRTUAL TEAMS WITHIN IT PROJECTSICT

ICT

Virtual teams have become an important and necessary part of the social, economic and global work infrastructure. They are geographically dispersed and as such require and rely on technology to work, cooperate and communicate. Virtual teams encounter challenges that can hinder their work and success. These challenges include: Communication barriers, Inadequate trust, Coordination difficulties, Information overload, Cultural differences, Technology issues. To reduce these challenges, virtual teams depend on: Technology, Trust, Communication, Cultural sensitivity, Leadership and Training. However, there is always still an opportunity to seek improvement in the design of new and continuously improving groupware that adequately supports the collaborative tasks within virtual teams.

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