ENHANCING CIVIC PARTICIPATION: A NOVEL FRAMEWORK FOR CITIZEN ENGAGEMENT APPLICATIONS IN THE DIGITAL AGE

Computer Engineering

The communication between the government and the general population is critical to the growth of society. Communication was substantially slower and less prevalent in the past than it is today. Citizens' ability to engage in political discourse and stay informed about government operations was hampered as a result. Oral tradition, messengers, or printed records were commonly used to communicate news and information. Citizen engagement often took the form of informal gatherings or assemblies. People filed petitions or give letters to the respected authorities in order to get their public infrastructure inconveniences resolved. This traditional system made some minor issues to be unresolved and caused difficulty in collection, inspection and settlement of the issues. Web-based platforms have developed as powerful tools for facilitating mass public interaction in today's digital era. This study describes a cutting-edge Citizen Engagement Web Application. The application's primary goal is to increase citizen participation, develop collaboration, and instill a sense of community ownership. It provides a user-friendly and inclusive platform for citizens to actively engage with their local governments, community organizations, and fellow residents by leveraging the possibilities of modern digital technology. The goal is to transform how residents and authority interact, resulting in positive change and community empowerment. Citizens can easily access information about local events via the platform. Through the complaint portal, they can place their problems in the public infrastructure such as electricity, medical and many other domains. It also provides a platform for Non-Governmental organizations to identify the issues and provide the best solutions from their side.

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