MECHANISMS AVAILABLE FOR INTERNAL CONFLICT RESOLUTION IN TEMEKE MUNICIPAL COUNCIL, DAR- ES SALAAM – TANZANIA

Public Administration and Management

This study aimed to investigate the mechanisms available for internal conflict resolution in Temeke Municipal Council (TMC) in Dar es Salaam, Tanzania. The study adopted a positivism paradigm and utilized a descriptive research design with a quantitative research approach. A sample size of 181 employees from TMC was selected using stratified and simple random sampling techniques. Data collection was conducted through self-administered close-ended questionnaires. The collected data were analyzed using frequency, means, and standard deviation. The study's findings revealed that TMC had various conflict resolution mechanisms in place, including accommodating, avoiding, collaborating, compromising, and competing. However, the study also identified additional mechanisms that were available for conflict resolution in TMC. These included written rules, policies, and agreements that provided a framework for resolving conflicts. Effective management practices, such as careful hiring of employees, open door policies, and facilitation, were also found to contribute to conflict resolution. Peer review of disputes and mediation mechanisms were other approaches utilized within TMC. The study concluded that internal conflicts are a common occurrence in organizations, including TMC, and should be given serious consideration by stakeholders in terms of organizational efficiency. It emphasized the need for organizational leaders to carefully analyze their specific organizational context to understand the types of internal conflicts that arise and the underlying triggers. By gaining this understanding, leaders can develop appropriate strategies to effectively manage and resolve conflicts. In light of the study's findings, several recommendations were put forth. It was advised that organization leaders in TMC and similar contexts should conduct regular assessments of their organizations to identify emerging internal conflicts and the factors contributing to their occurrence. This knowledge will enable them to devise tailored strategies and interventions to address and manage conflicts more effectively. Additionally, it was suggested that TMC should invest in capacity building for conflict resolution, such as training programs for employees and managers, to enhance their skills in managing conflicts and promoting a harmonious work environment. In summary, this study sheds light on the available mechanisms for internal conflict resolution in Temeke Municipal Council. It emphasizes the significance of recognizing and addressing internal conflicts within organizations and provides insights for organizational leaders to develop strategies and interventions for effective conflict management.

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