FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE
Abstract & Details
Research Area
Business Administration, Economics
Keywords
Quality
service
public administration
satisfaction
Abstract
Assessing people's satisfaction with the quality of public administrative services (QPAS) has received much attention from researchers and authorities at the level of administration from the commune to the central level. Within the scope of district-level research content, the authors selected 6 District in Thai Nguyen Province as the main research area and provide the management authorities a theoretical basis and a model of people's satisfaction in accordance with the context and local situation. The research team chose regression analysis method to show the relationship between independent and dependent variables. The research results show that there are 5 influencing factors including facilities, quality of cadres, working procedures, results of work performance, monitoring mechanisms.
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Author Information
| # | Name | Institute / Affiliation |
|---|---|---|
| 1 | Nong Thi Minh Ngoc | Thai Nguyen University of Economic and Business Administration |
| 2 | Hoang Mai Phuong | Thai Nguyen University of Economic and Business Administration |
How to Cite
Use the following formats to cite this article in your research.
APA Style
Ngoc, Nong Thi Minh & Phuong, Hoang Mai (2022). FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE. International Journal of Advance Research and Innovative Ideas In Education, 8(3), 1-6.
MLA Style
Ngoc, Nong Thi Minh, and Hoang Mai Phuong. "FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE." International Journal of Advance Research and Innovative Ideas In Education, vol. 8, no. 3, 2022, pp. 1-6.
IEEE Style
Nong Thi Minh Ngoc and Hoang Mai Phuong, "FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE," International Journal of Advance Research and Innovative Ideas In Education, vol. 8, no. 3, pp. 1-6, 2022.
Vancouver Style
Ngoc Nong Thi Minh, Phuong Hoang Mai. FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE. International Journal of Advance Research and Innovative Ideas In Education. 2022;8(3):1-6.
Harvard Style
Ngoc, Nong Thi Minh & Phuong, Hoang Mai (2022) 'FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE', International Journal of Advance Research and Innovative Ideas In Education, 8(3), pp. 1-6.
Chicago Style
Ngoc, Nong Thi Minh and Hoang Mai Phuong. "FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE." International Journal of Advance Research and Innovative Ideas In Education 8, no. 3 (2022): 1-6.
Turabian Style
Ngoc, Nong Thi Minh and Hoang Mai Phuong. "FACTORS AFFECTING PEOPLE'S SATISFACTION TO THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES - DISTRICT SPECIFIC RESEARCH MODELS IN THAI NGUYEN PROVINCE." International Journal of Advance Research and Innovative Ideas In Education 8, no. 3 (2022): 1-6.
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