Benefits and Challenges in Implementing Enterprise Resource Planning (ERP) Systems in Indian Universities – B School Students Perspective

Management

The increased usage of technology among the younger generation enforced universities to provide necessary hands-on skills and knowledge to their students to meet their increasing demand in this competitive environment. Technology has made a revolution in Higher Education with email alerts, user-friendly web interfaces, and efficient processes as a necessity. Universities that bought ERP from quality vendors have reduced their costs with good quality control retention. ERP implementation provides a quality output at the right price and good facilities to their staff and students provided they have portal support, secure remote access anytime anywhere, and back-office directories such as email and calendar. Higher Education institutions should think about providing quality output through good and cost-effective ERP. This study has been conducted across various Business schools in India where the ERP system was implemented. Questionnaires were circulated among B-school students and their responses were recorded. The analysis of the responses provided contextual details about the factors which were considered effective to acquire skills by the students. Primary data is collected through questionnaires and secondary data was collected through journals. The analysis was carried out using SPSS version 22.0. The research evoked that there was a strong correlation among participants irrespective of gender in acquiring the benefits of ERP from the institutions for their better future. The research findings specified that there were challenges in implementing ERP systems during their initial phase but once implemented benefits were realized.

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