Perceived Usability of Zoom application as an online learning platform during COVID-19: Using Technology Acceptance Model and System Usability Scale

Management

The COVID-19 epidemic has forced the closure of all sorts of educational institutions across the world. In this regard, the perceived usefulness of the existing online learning systems is crucial, especially given the absence of physical classrooms. The Zoom learning application is chosen as the reference platform in this study to assess perceived usability. The System Usability Scale (SUS), which is a Human Computer Interaction (HCI) based method, and the Technology Acceptance Model (TAM), which is an Information Systems (IS) based approach, are used to evaluate the system. The major objective of this study was to measure the perceived usability online learning platform and examine the impact of TAM factors and SUS on recommendation intention and overall experience of students. This study found that perceived usability in terms of TAM and SUS increases the students’ overall experience and their intention to recommend the online learning platform to others.

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