E-commerce and Business performance: An empirical investigation of Business organizations in Nigeria

Commerce

With precise reference to the selected supermarkets in the metropolis of Ibadan, this research paper analyzed the effect of e-commerce on business efficiency. The research sample consisted of 8 supermarkets. The researchers' standardized questionnaire was used to collect data from each operator and 5 staff, for a total of 48 respondents. Easy regression analysis was performed for the data analysis. The result showed that adoption of e-commerce has major effects on service operations, decreases in cost operations and profit levels. It was concluded that Nigerian supermarkets' adoption of e-commerce would reduce the cost of transactions, boost service operations, extend the business base, better understand international customer needs, and increase profit levels. The paper recommended that supermarket operators and workers embark on more successful training in Information Technology (IT) to further boost their results. And supermarket management should also obtain quality IT gadgets that will increase productivity and the retention of customers.

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