PUBLIC QUALITY SERVICE IN BAUBAU GENERAL HOSPITAL

Public Administration

The study aims to describe the quality of public services at Baubau hospital, South East Sulawesi, Indonesia. The qualitative research used research design with descriptive approach. Data collection techniques using interview guidelines, and collecting data sourced from secondary data. The result of the research shows that the service quality at RPSA Baubau General Hospital is quite good, it can be seen from the certainty of service time, service accuracy, courtesy and hospitality, responsibility, completeness of service, ease of service, personal service, variation of service models, Supporters of service. To ensure the quality of service in Baubau General Hospital's is more optimal, it is necessary that the health officer must hold good service ethics will always actualize attitude and behavior in accordance with the values or norms that exist in the community in every implementation of its duties including in providing health services to the patient. Thus the existence of ethics in the provision of health services to patients manifested in a friendly attitude, fair, efficient, certain service, does not complicate the service will greatly affect the creation of adequate health services quality.

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