Changes in Beliefs and Processes in Hotels post to Covid 19

Tourism, Hospitality, Hotels, Restaurant

Impact of Covid 19 on our Daily lifestyles round the world has changed our traditional beliefs and ways we add hospitality. COVID-19 pandemic is rapidly changing consumer preferences and process on tourism and hospitality sector. With fast pace, our traditional beliefs also are impacted to great extent. This paper highlights the main changes in SOPs and processes undertaken in Hotels to mitigate covid19 impact and recreate customer confidence for top footfall areas by changing key processes and traditional beliefs. The findings are supported primary and secondary data. Primary data was collected from a sample size of 60 employees and 20 professional peers. Secondary data was collected from the literature search, published official reports, FSSAI / FHRAI Websites and guidelines for further discussion on the role of the hotel industry. Date was reviewed form various seminars and thought taken from professionals in industry and owners of hotel chains. To analyze the impact of COVID-19 traditional beliefs, author have reviewed best practices in an depth report on the way to tackle things and get on the safe side after the virus is contained. The precise timeline can't be determined until the virus is contained across the world, since we have to live with virus for long run, we have to fine tune our working lifestyle and processes. After Corona hospitality spaces will be going to be designed with minimum human contact. Travellers will be looking for enhanced transparency around cleaning, hygiene and sanitisation measures at a property with maximum digital intervention.,

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.