The Role of Information System and Its Challenge on Customer Service in Oromia Revenue Collection Authority

Management

The research deals with the role of information system and its challenges in customer social bank of service in Oromia Revenue Collection Authority. The study was aimed to assess the role of information system on customer service and to investigate the challenges of information system on the service delivered to customer. Additionally the study also aimed to assess the efficiency and effectiveness of information system to provide desired service to customer the research was used both qualitative and qualitative method for analyzing and interpreting the data that was obtained for questionnaires distributed to professional employees by using census method additionally, the researcher was used too source of data. These are primary source and secondary source. Primary source are obtained from the questionnaires distributed to the employees of commercial bank of samara branch. Ware as secondary source are obtained from different books available in the library, documents and internets. Generally in the commercial bank of samara branch there is luck of training and development having no experience to do the job and also the filer of the system are the key finding of the study. So the organization should train employees periodically to deliver service for customer efficiently and effectively in turn, this makes employees having and makes the organization to have good information to play a great role on customer service delivery

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