Assessment Result Oriented Performance Appraisal Practices in Ethiopia (The case of Ethio-telecom Adama Branch)

Management

This research was designed to assess result oriented performance appraisal in the case of Ethio-telecom Adama Branch. In addition the study attempt to address three specific objectives; to identify the major problem toward result oriented performance appraisal, to identify the methods used for evaluate result oriented performance appraisal, and to describe the benefits of result oriented performance appraisal in the case organization. The study used descriptive research design. The researcher used both primary and secondary sources, primary data were collected through questionnaire and structured interview. In order to select the respondents, the study used census method from employees’ and data were obtained from all 25 respondents and from top level mangers the required data collected using interview questionnaire personally. The researcher used both quantitative and qualitative methods to describe the results. The finding of the study reveals that the major performance appraisal problems are; un fair evaluation, discrimination based on some factor, failed to consider all task of employees preformed, elevate all in one direction and failed to give employees feedback on time are some of the problems. In addition, the main methods used for performance appraisal are questionnaire, work standard, evaluating committee and subordinates. And finally, the result of performance appraisal is used to reward employees, salary increment, promotion and moral incentives, and it will help the office to accomplishing their task in good manner. The researcher recommends, that the office should create awareness to employees about result oriented performance appraisal, the human resource department should provide effective training program to the supervisor in order to improve the result appraisal skills. Adama Ethio-telecom should develop objective oriented training needs assessment to have a continuous training for better out results based management.

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