The Role of Effective Communication in Resolving Conflict in Afar Regional State

Effective communication is a crucial element in our lives and it is the basis for the organizational objective achievement. Moreover as it is known quality of communication has a direct impact on the quality of relationship. This is why effective communication is crucial. The general objective of this study is to assess the role of effective communication in conflict resolution process in Samara Loggia town municipality. Both primary and secondary data would be obtained and used from top manager and the non- managerial employees of municipality by interview and questionnaire methods of data collection. The secondary data would be collected by reviewing records journals and brochures of the municipality. The study also census that questioner all employee distribution to the organizations. To analyze the findings of the study and the collected data qualitative analysis method would be used. Based on the findings of the study work over load communication gap to resolve conflict less attention given by management for discussion less response of management for employees’ grievances less contribution of communication on conflict resolution process and difference in attitude towards communication are the major problems that affect communication not to achieve its goal (conflict resolution). Finally the researcher recommended that management should understand the source of conflict stimulate functional conflict and prevent dysfunctional conflict giving attention for discussion by management sufficient response of management for employees’ grievance using effective communication to resolve conflict and encouraging employees’ positive attitude of communication to resolve conflict can be solutions to resolve the above-mentioned problems.