Factors Influencing on the Usage of Internet Banking in Puttalam District of Sri Lanka

Commerce

The research was carried out to identify the factors influencing the usage of internet banking in the Puttalam district of Sri Lanka. Perceived usefulness, perceived ease of use, awareness, security perception, and perceived risk were selected as variables to measure the influencing factors of internet banking and measured the usage of internet banking as satisfaction and intention. A convenient sampling method was used to collect the primary data from the respondent. Data were collected by using a structured questionnaire that was distributed among 150 sample respondents from five banks in the Puttalam district of Sri Lanka. The collected data were analyzed using descriptive statistics, correlation analysis, and regression analysis. Based on the findings of the study, it can be concluded that perceived usefulness, perceived ease of use, awareness, security perception, and perceived risk are at high level toward the usage of internet banking among customers in the Puttalam district of Sri Lanka. The usage of internet banking services among customers in the Puttalam district of Sri Lanka was at a high level. The study identified that the perceived usefulness, perceived ease of use, security perception, and perceived risk of internet banking significantly predicted the usage of internet banking. Awareness was not a significant variable on the usage of internet banking in the Puttalam district of Sri Lanka. Four factors had perfect positive relationships influencing the usage of internet banking in the Puttalam district of Sri Lanka. There was a moderate positive relationship between awareness and usage of internet banking in the study area.

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