To Study on Customer Satisfaction Towards Services Provided By ICICI Bank.

MBA Finance

It is a great pleasure to us in acknowledging us deep sense of gratitude to all those who have helped us in completing this dissertation successfully. First of all we would like to thank Savitribai Phule Pune University of Pune for providing us an opportunity to undertake a dissertation as a partial fulfillment of MBA Course. We express our gratitude to the HOD Dr.V.R.Malkar and our project guide Dr. Ankita Pathak for giving us this opportunity, and for her guidance and support. She supported us whenever we needed help and gave us the right direction towards completion of project. We would also like to thanks for helping us with thecorrections in the project. We would also like to thank our institution and our faculty members without whom this project would have been a distant reality. We also extend our heartfelt thanks to our families, friends and well-wishers, without their blessings this project would not have been possible and to almighty without whom nothing is possible. We are once again grateful to all those who have made sincere efforts to help us gain directly or indirectly quality knowledge.

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