FACTORS INFLUENCING THE USAGE OF INTERNET BANKING OF COMMERCIAL BANKS IN BADULLA DISTRICT

Internet Banking

Banks play a key role in every nation in the world and significantly contribute to economic development by providing effective financial services. Introduction of Internet banking is a result of adaptation to such technological revolution. Hence, this study aims to find the factors influencing the usage of internet banking of commercial banks in Badulla district. By considering the prior studies perceived usefulness, perceived ease of use , security, perceived risk and compatibility was selected as the determinants to study the usage of internet banking. The study is carried out focusing on the internet banking of users in Badulla district. Therefore, 200 respondents who were using the internet banking facilities of major four commercial banks namely HNB, BOC, Commercial bank and People’s Bank were selected as the sample for the study using the convenient sampling technique. The necessary data for the study was collected by distributing a questionnaire designed by the researcher among the sample. The data was analyzed using the SPSS software to achieve the study objectives. The results and findings of the study showed that there is a high level of internet banking usage among the internet banking users of commercial banks in Badulla district. Further the results illustrated that perceived usefulness, security and compatibility had a strongly positive relationship to the usage of internet banking where perceived ease of use had a significant positive relationship, and perceived risk showed a moderate positive relationship. The impact made by these factors for usage of internet banking was at a significantly high level.

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.