R-Help: An Application for Online FIR Registration System for Railways

Computer Engineering

R-Help registers a complaint with minimum inputs and issues unique ID. It relays the complaint online to relevant officials for immediate action. It allows passengers to lodge complaints through mobile application and enables them to check real time feedback on the status of redressal of their complaint. There are some existing applications for the registration purpose but with some drawbacks. The proposed system tries to overcome them. Slow registration of FIR in Accidents and assault cases is one of the biggest problems of the existing system. Often the victims are told by the hospital authorities that the treatment would not be started unless an FIR has been registered. The slow registration of FIR leads to loss of precious time and other issues. We have proposed to develop a system which provides an easily accessible android mobile application. The complaints would be registered over the application. The complainant would be filling up the FIR form, he would be providing the proofs and details related to the complainant on the application. The user can upload images, and details as records. These details would then be received by the Railway Police Force (RPF). They will verify the details of the complainant and carry out further proceedings of the case. There is an option of updating the status complaint for the user as well as the RPF. Thus the entire process would be carried out online, without much manual intervention.

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