FACTORS INFLUENCING ON KNOWLEDGE MANAGEMENT PRACTICES OF COMMERCIAL BANKS IN TRINCOMALEE DISTRICT

Management, Human Resource Management

Organizational survival depends on knowledge management practices which are important to achieve organizational competitive position in the market. This paper indents to explore the factors which influences to obtain proper knowledge management in the banking sector as a research problem. Conceptual framework has been developed with research objectives. Primary data was collected from the employees of Commercial banks in Trincomalee District. Simple random sampling was used to obtain 150 responses from employees. Data were analyzed and evaluated by Univariate, Bivariate and Multivariate techniques. The results revealed that Transformational Leadership, Organization Culture and also Information Technology have the high level of contribution and also knowledge management practices are in high level of commercial banks in Trincomalee District. The results show that there is a positive relationship between the factors and knowledge management practices. This study was found that Organization Culture and Information Technology are significantly influence on the Knowledge Management Practices, and Transformational Leadership is not significantly influence on Knowledge Management Practices. Lastly, the Regression analysis between knowledge management factors and knowledge management practices indicated that 60.2% of total variance of knowledge management practices was explained by knowledge management factors. This show that there are some policies would be developed to enhance the knowledge management practices of banking sector in Trincomalee District.

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.