Closing the Loop: Examining the Role of Exit Interviews in Enhancing Retention Strategies

COMMERCE & MANAGEMENT

This study explores the impact of exit interview insights on shaping effective retention strategies from a managerial perspective. The research aims to understand how managers use feedback from departing employees to inform and refine retention policies within organizations. A descriptive-cum-exploratory research design was used, with purposive sampling to gather data from 120 managers in Gurgaon. The study investigates how managers perceive the influence of exit interview feedback across demographic variables such as age, educational qualification, and job role. Data analysis was conducted using frequency analysis, ANOVA, and T-tests to identify significant differences in perceptions based on these factors. The findings reveal that exit interview insights are crucial for identifying organizational challenges, improving employee engagement, and shaping retention strategies. Significant differences were observed in how managers perceive the effectiveness of exit interview feedback across various age groups, educational qualifications, and job roles, suggesting that retention strategies should be tailored to specific managerial contexts. This study underscores the importance of exit interviews as a strategic tool for managers to enhance employee retention and satisfaction.

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