Chat Bots for Contact Center's customer service to support repetitive queries.

Yeolekar Saurabh S.; Jobanputra Akash M

Chat Bots for Contact Center's customer service to support repetitive queries.

September 2017

Vol-3, Issue-5

Paper ID: 6612

ISSN: 2395-4396

Downloads: 0

Abstract & Details

Research Area

Computer Science

Keywords

Chat Bots Bots Machine learning AI NLP Knowledge Base Q&A.

Abstract

In this we are trying to describe a way to reduce the human resource consumption on redundant simple tasks at contact center by implementation of Chat Bot in contribution with NLP and AI Engine to learn and acquire knowledge from business's existing Knowledge Base to provide solution to customer's query. Effectively transferring basic solution providing tasks to chat bots, and leaving human interaction to escalation.

License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author Information

#	Name	Institute / Affiliation
1	Yeolekar Saurabh S.	Independent Scholar
2	Jobanputra Akash M	Independent Scholar

How to Cite

Use the following formats to cite this article in your research.

APA Style

S., Yeolekar Saurabh & M, Jobanputra Akash (2017). Chat Bots for Contact Center's customer service to support repetitive queries.. International Journal of Advance Research and Innovative Ideas In Education, 3(5), 454-456.

MLA Style

S., Yeolekar Saurabh, and Jobanputra Akash M. "Chat Bots for Contact Center's customer service to support repetitive queries.." International Journal of Advance Research and Innovative Ideas In Education, vol. 3, no. 5, 2017, pp. 454-456.

IEEE Style

Yeolekar Saurabh S. and Jobanputra Akash M, "Chat Bots for Contact Center's customer service to support repetitive queries.," International Journal of Advance Research and Innovative Ideas In Education, vol. 3, no. 5, pp. 454-456, 2017.

Vancouver Style

S. Yeolekar Saurabh, M Jobanputra Akash. Chat Bots for Contact Center's customer service to support repetitive queries.. International Journal of Advance Research and Innovative Ideas In Education. 2017;3(5):454-456.

Harvard Style

S., Yeolekar Saurabh & M, Jobanputra Akash (2017) 'Chat Bots for Contact Center's customer service to support repetitive queries.', International Journal of Advance Research and Innovative Ideas In Education, 3(5), pp. 454-456.

Chicago Style

S., Yeolekar Saurabh and Jobanputra Akash M. "Chat Bots for Contact Center's customer service to support repetitive queries.." International Journal of Advance Research and Innovative Ideas In Education 3, no. 5 (2017): 454-456.

Turabian Style

S., Yeolekar Saurabh and Jobanputra Akash M. "Chat Bots for Contact Center's customer service to support repetitive queries.." International Journal of Advance Research and Innovative Ideas In Education 3, no. 5 (2017): 454-456.