Chatbot based helpdesk for Government employee and departments

Dr. Shanthi S; Bharath K M; Ankith J H; Sohan Kumar N

Chatbot based helpdesk for Government employee and departments

November 2025

Vol-11, Issue-6

Paper ID: 27776

ISSN: 2395-4396

Downloads: 0

Abstract & Details

Research Area

Computer science & Engineering(Cyber Security Engineerting)

Keywords

Artificial Intelligence Natural Language Processing IT service desk government services internal workflows and digital transformation task management and system integration

Abstract

The Chatbot-Based Helpdesk for Government Employees and Departments is designed to make everyday administrative communication faster, easier, and more reliable. Instead of waiting for manual responses or searching through lengthy documents, employees can simply ask questions and receive instant, accurate answers through an intelligent conversational system. The chatbot helps with common queries related to leave policies, service rules, department procedures, document status, and basic HR or administrative support. By using natural-language understanding, it interacts like a real assistant—guiding users, offering suggestions, and providing relevant information within seconds. This system not only reduces workload for helpdesk staff but also improves transparency and service efficiency across government departments. Overall, the chatbot acts as a smart digital helper that supports employees, saves time, and ensures smooth internal operations

License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author Information

#	Name	Institute / Affiliation
1	Dr. Shanthi S	Presidency University
2	Bharath K M	Presidency University
3	Ankith J H	Presidency University
4	Sohan Kumar N	Presidency University

How to Cite

Use the following formats to cite this article in your research.

APA Style

S, Dr. Shanthi, M, Bharath K, H, Ankith J, & N, Sohan Kumar (2025). Chatbot based helpdesk for Government employee and departments. International Journal of Advance Research and Innovative Ideas In Education, 11(6), 1091-1098.

MLA Style

S, Dr. Shanthi, et al. "Chatbot based helpdesk for Government employee and departments." International Journal of Advance Research and Innovative Ideas In Education, vol. 11, no. 6, 2025, pp. 1091-1098.

IEEE Style

Dr. Shanthi S, Bharath K M, Ankith J H, and Sohan Kumar N, "Chatbot based helpdesk for Government employee and departments," International Journal of Advance Research and Innovative Ideas In Education, vol. 11, no. 6, pp. 1091-1098, 2025.

Vancouver Style

S Dr. Shanthi, M Bharath K, H Ankith J, N Sohan Kumar. Chatbot based helpdesk for Government employee and departments. International Journal of Advance Research and Innovative Ideas In Education. 2025;11(6):1091-1098.

Harvard Style

S, Dr. Shanthi, M, Bharath K, H, Ankith J, & N, Sohan Kumar (2025) 'Chatbot based helpdesk for Government employee and departments', International Journal of Advance Research and Innovative Ideas In Education, 11(6), pp. 1091-1098.

Chicago Style

S, Dr. Shanthi, et al. "Chatbot based helpdesk for Government employee and departments." International Journal of Advance Research and Innovative Ideas In Education 11, no. 6 (2025): 1091-1098.

Turabian Style

S, Dr. Shanthi, et al. "Chatbot based helpdesk for Government employee and departments." International Journal of Advance Research and Innovative Ideas In Education 11, no. 6 (2025): 1091-1098.