MOTIVATION AND EMPLOYEES’ PERFORMANCE IN THE CUSTOMS ADMINISTRATION OF CAMEROON

ECONOMICS

Motivation as a tool for enhancing employee performance evaluates the driving force towards the general performance of the organization. The Customs administration in Cameroon is considered as a sensitive administration given that one of its main missions is the fiscal mission which means the mobilization of budgetary revenue carried out through assessment and collection of duties, taxes, fees and other levies provided for by the regulations in force. Hence motivation which is a complexity of forces that inspires an employee at work to intensify his desire and willingness to use his potentialities to perform in order to achieve organizational goals or objectives, the government therefore have to encourage their employee’s so that the meetup with the yearly objectives of the state. The objective of this research is to evaluate the effect of motivation on employee performance in the Customs administration in Cameroon. To realize this objective primary data was collected using a non-probabilistic sampling technic through a structured questionnaire administered on 50 respondents from selected Directorate General of Customs in the Center Region of Cameroon. The data was analyzed using the Pearson correlation coefficient and the ordinary Least Square regression. The results show a positive and significant relationship between motivation (captured using compensation and working environment) and employee performance of Customs administration in Cameroon, these results corroborate those of (Alamdar et al.,2012). [1] and from these results, we propose that Customs administration in Cameroon should adopt compensation policies based on equity and not equality with respect to the working environment, SMEs should adopt appropriate ergonomically policies so that the health and safety of their workers should be ensured thereby satisfying them physically and psychologically.

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