OCCUPATIONAL ERGONOMICS AND JOB SATISFACTION IN HOSPITALITY OPERATION: A CASE OF RESORT HOUSEKEEPERS IN NORTHERN CEBU, PHILIPPINES

Human Resource Management

This study assessed the prevalence of ergonomic risks in the workplace and the perceived level of job satisfaction among resort housekeepers in Northern Cebu. Resorts rely on a diverse team of workers to keep operations running smoothly, yet these employees are often exposed to numerous ergonomic risks. As tourism in Northern Cebu continues to expand, tackling these ergonomic concerns is essential for safeguarding employee well-being and sustaining the efficiency of resort operations. Prioritizing ergonomic improvements not only enhances workers' health but also plays a critical role in ensuring the long-term success and smooth functioning of the hospitality sector. Using Herzberg’s Two-Factor Theory as the framework, the research sought to examined the causal relationship between these two variables. Employing a quantitative approach with regression analysis, the study surveyed 97 housekeepers from medium-sized resorts to identify key ergonomic risks. These included posture, workspace design, and environmental factors such as noise, vibration, and illumination. The findings indicated that while ergonomic discomforts, particularly posture-related issues, were moderately prevalent, their influence on overall job satisfaction was minimal and statistically insignificant. This challenges the universality of Herzberg’s Two-Factor Theory, suggesting that hygiene factors, such as ergonomic conditions, may not have a straightforward impact on job satisfaction in this context. The study emphasized the complexity of job satisfaction determinants within the hospitality industry, pointing to the possibility that factors beyond ergonomics might play a more significant role in shaping housekeepers' satisfaction levels. These results highlight the need for further investigation into the multifaceted nature of job satisfaction in the hospitality sector. Additionally, the research emphasizes the importance of implementing targeted ergonomic interventions aimed at improving employee well-being and productivity, even if their direct effect on job satisfaction is not immediately apparent.

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