An exploratory study of quality of work and services in J&K Universities

Social Science and Humanities

Quality of work life refers to the level of contentment or unhappiness with one's career. The purpose of this paper was to investigate the Five QWL variables which were examined namely 1) Adequate Income and Fair Compensation, 2) Safe and Healthy Working Conditions ,3)Rewards and Punishment, 4) Equity, Justice and Grievance and 5) Workload and job stress in the private Hospitals of Kashmir valley. Quality of Work Life is the essential concept of favourable conditions in a working environment. This study is an attempt to look into the Quality of Work Life among Workers with special reference to private Hospitals of Kashmir valley. The universe of the study includes four private Hospitals among the private hospitals of Kashmir division and sample size taken to conduct the research is 62 Doctors. For this study, the sampling technique is stratified random sampling as sample was chosen on the basis of experience, specialty and qualification of the doctors of these private hospitals of Kashmir Division. Structured questionnaire of twenty statements with alpha coefficient of 0.92 were identified from the literature to collect data from the doctors in order to assess QWL prevalent in these hospitals. Secondary data was collected from earlier research work, various published journals, magazines, websites and online articles. The results showed that employees were not happy with the variables of QWL such as Adequate Income and Fair Compensation, Safe and Healthy Working Conditions, Rewards and Punishment, and Workload and job stress provided by the management of the private Hospitals of Kashmir Division.

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