A STUDY ON CONTENTMENT AND SECURITY OF MOBILE WALLET USERS

S. SHRIRAM M.COM; BALASURYA. S M.COM; DR. PATCHA  BHUJANGA RAO

A STUDY ON CONTENTMENT AND SECURITY OF MOBILE WALLET USERS

December 2023

Vol-9, Issue-6

Paper ID: 22240

ISSN: 2395-4396

Downloads: 0

Abstract & Details

Research Area

Commerce and Management

Keywords

Digital Payments Consumer Satisfaction Payment Systems Demonetization Cashless Transactions

Abstract

Today's world is engrossed with digital technology and trends, from daily bread to business, from home to office, the use of electronic devices has become part of life. Handling financial matters with liquid cash is being overcome by virtual cash. All the basic payment transactions of daily life can be completed with a single click of the mouse. Players such as Paytm, Mobikwik, Google Pay, PayPal, Samsung Pay, etc. have jumped on the payment system. Currently, there are about 25 mobile wallet gateways on INDIA, out of which few payment system gateways are licensed by RBI as a payment bank. The study provides insight into consumer' behaviors and preferences regarding m-wallets. The results show that security, necessity, time, and satisfaction with the services used are the factors that influence consumers regarding M-Wallets, and respondents also believe that M-Wallet saves time and Samsung Pay has made life easier. In addition, the study identified the hurdles that consumers face when they want to use M-Wallet as a payment method, and the study found that security is the main concern of respondents.

License

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Author Information

#	Name	Institute / Affiliation
1	S. SHRIRAM M.COM	JAIN DEEMED-TO-BE UNIVERSITY, BANGALORE
2	BALASURYA. S M.COM	JAIN DEEMED-TO-BE UNIVERSITY, BANGALORE
3	DR. PATCHA BHUJANGA RAO	JAIN DEEMED-TO-BE UNIVERSITY, BANGALORE

How to Cite

Use the following formats to cite this article in your research.

APA Style

M.COM, S. SHRIRAM, M.COM, BALASURYA. S, & RAO, DR. PATCHA BHUJANGA (2023). A STUDY ON CONTENTMENT AND SECURITY OF MOBILE WALLET USERS. International Journal of Advance Research and Innovative Ideas In Education, 9(6), 1909-1918.

MLA Style

M.COM, S. SHRIRAM, et al. "A STUDY ON CONTENTMENT AND SECURITY OF MOBILE WALLET USERS." International Journal of Advance Research and Innovative Ideas In Education, vol. 9, no. 6, 2023, pp. 1909-1918.

IEEE Style

S. SHRIRAM M.COM, BALASURYA. S M.COM, and DR. PATCHA BHUJANGA RAO, "A STUDY ON CONTENTMENT AND SECURITY OF MOBILE WALLET USERS," International Journal of Advance Research and Innovative Ideas In Education, vol. 9, no. 6, pp. 1909-1918, 2023.

Vancouver Style

M.COM S. SHRIRAM, M.COM BALASURYA. S, RAO DR. PATCHA BHUJANGA. A STUDY ON CONTENTMENT AND SECURITY OF MOBILE WALLET USERS. International Journal of Advance Research and Innovative Ideas In Education. 2023;9(6):1909-1918.

Harvard Style

M.COM, S. SHRIRAM, M.COM, BALASURYA. S, & RAO, DR. PATCHA BHUJANGA (2023) 'A STUDY ON CONTENTMENT AND SECURITY OF MOBILE WALLET USERS', International Journal of Advance Research and Innovative Ideas In Education, 9(6), pp. 1909-1918.

Chicago Style

M.COM, S. SHRIRAM, BALASURYA. S M.COM, and DR. PATCHA BHUJANGA RAO. "A STUDY ON CONTENTMENT AND SECURITY OF MOBILE WALLET USERS." International Journal of Advance Research and Innovative Ideas In Education 9, no. 6 (2023): 1909-1918.

Turabian Style

M.COM, S. SHRIRAM, BALASURYA. S M.COM, and DR. PATCHA BHUJANGA RAO. "A STUDY ON CONTENTMENT AND SECURITY OF MOBILE WALLET USERS." International Journal of Advance Research and Innovative Ideas In Education 9, no. 6 (2023): 1909-1918.