ANALYSIS OF EFFECT OF COACHING STRATEGY ON SERVICE DELIVERY AMONG OFFICE ADMINISTRATORS IN THE MINISTRY OF INTERIOR AND COORDINATION OF NATIONAL GOVERNMENT IN NAIROBI COUNTY, KENYA.

BUSINESS ADMINISTRATION

All organizations are founded on the aim to continuously provide required services. This is possible through development and compliance with succession planning strategies. Achievement of succession planning strategy’s goal is not guaranteed. In Nairobi, Kenya's Ministry of Interior and National Government, office administrators' techniques for succession planning on service delivery were explored in this study. The study was guided by the following objective; to examine the effect of coaching strategy on service delivery among office administrators in the Ministry of Interior and Coordination of National government in Nairobi County, Kenya.The study was based on Uncertainty Reduction Theory (URT) by Berger and Calabrese in 1975.The target population was 171 respondents comprising of office administrators, human resources director, County commissioner and Sub-County commissioners. A sample of 171 respondents was selected through census approach. Primary data was sourced using questionnaires among office administrators. Interview guide collected data from human resources director, county and sub county commissioners. Cronbach Alpha examined reliability and piloting was conducted in Kiambu County.Thematic analysis was used to analyze qualitative data.Quantitative data were examined using descriptive and inferential statistics. The descriptive data included frequency, percentages, mean, and standard deviation. Examples of inferential statistics include the product moment correlation coefficient and simple and multiple linear regression analysis. The results were presented using figures and tables. According to the research, the Ministry of Interior and Coordination of National Government in Nairobi County, Kenya saw a positive and significant impact of coaching approach on service delivery (= 0.876, p value 0.05). The study's primary goal was to determine how coaching approach affected service delivery in the Ministry of the Interior and national government coordination. We asked for the opinions of the respondents using a five-point Likert scale, with the options being strongly disagree, disagree, neutral, agree, and strongly agree. The data were evaluated using descriptive statistics, correlation, and regression modelling. According to descriptive data, the majority of respondents said coaching strategies affected the way services were delivered. Pearson Product Moment Correlation coefficient showed that coaching method had a favorable and statistically significant impact on the coordination of the federal government and service delivery in the ministry of the interior. The results show that the coaching technique had a favorable and statistically significant impact on the provision of services at the Ministry of the Interior and Coordination of National Government (= 0.876, p value 0.05). The rise in units is indicated by this. Since there was a positive and significant effect of coaching strategy on service delivery among administrators in the Ministry of Interior and Coordination of National government there is need for consideration of adoption of individual, team, executive and business coaching strategies to optimize service delivery.

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