ANALYSIS OF THE EFFECT OF MENTORSHIP STRATEGY ON SERVICE DELIVERY AMONG OFFICE ADMINISTRATORS IN THE MINISTRY OF INTERIOR AND COORDINATION OF NATIONAL GOVERNMENT NAIROBI, KENYA

BUSINESS ADMINISTRATION

All organizations are founded on the aim to continuously provide required services. This is possible through development and compliance with succession planning strategies. Achievement of succession planning strategy’s goal is not guaranteed. In Nairobi, Kenya's Ministry of Interior and National Government, office administrators' techniques for succession planning on service delivery were explored in this study. The study was guided by the following objective; to analyze the effect of mentorship strategy on service delivery among office administrators in the Ministry of Interior and Coordination of National government in Nairobi County, Kenya. The study was guided by Social Learning Theory (SLT) as documented by Bandura 1965.The study adopted convergent parallel mixed research design. The target population was 171 respondents comprising of office administrators, human resources director, County commissioner and Sub-County commissioners. A sample of 171 respondents was selected through census approach. Primary data was sourced using questionnaires among office administrators. Interview guide collected data from human resources director, county and sub county commissioners. Cronbach Alpha examined reliability and piloting was conducted in Kiambu County. Thematic analysis was used to analyze qualitative data. Quantitative data were examined using descriptive and inferential statistics. The descriptive data included frequency, percentages, mean, and standard deviation. Examples of inferential statistics include the product moment correlation coefficient and simple and multiple linear regression analysis. The results were presented using figures and tables. The study found that the mentorship strategy had a positive and significant influence on service delivery among office administrators in Nairobi County, Kenya, according to the Ministry of Interior and Coordination of National Government (= 0.739, p value 0.05).Mentorship strategy positive and significant effect on service delivery in the Ministry of Interior and Coordination of National Government in Kenya. Thus, it can be concluded that superior capacity to build trusts and rapport with juniors, posing challenges among employee’s aids in learning, provision of feedback mechanism aids in achievement of objectives. Further, delegation and responsibilities sharing and assignment with higher responsibilities aids in learning and development.

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