DIGITAL CAMPUS QUERY ACQUISITION SYSTEM

Computer Scence and Engineering

Digital Campus Query Acquisition System is an essential tool to provide the solution and track the queries of different problems gathered from employees in digital campus and getting a reply from the respective teams. The queries mean to be like the employee access issues, DevOps issues, data issues, laptop issues and other hardware & software issues. There will be a separate website for the IDP digital campus, and all the employees will have the account in that website. The website contains the query acquisition service where employee can be raising their queries. The queries will get assigned to the appropriate team handling that service. The queries can be assigned to different teams and will get tracked to closure. The team handling that queries will have the facility to communicate with the employee via Microsoft teams through the system. And the queries submitted by the employee will be stored in the relational database service in AWS using PostgreSQL. Status of the issue will be tracked through mail using SMTP service. Overall, the digital campus query acquisition system is to gather, track, respond and to rectify the queries and issues for the digital campus employees.

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