A multiple criteria approach for airline passenger satisfaction measurement

Jawied Anwar; Dr. Muhammad Rafiq; Said Deq; Salat Butt; Muhammad Adeel Ajmal Ghanjera

A multiple criteria approach for airline passenger satisfaction measurement

May 2022

Vol-8, Issue-3

Paper ID: 16989

ISSN: 2395-4396

Downloads: 0

Abstract & Details

Research Area

Aviation

Keywords

Aviation Services Government Policies Ticket Price Pakistan Aviation Industry.

Abstract

Objective of this research is look for the effect of two factors for passenger satisfaction and effect of these two factors on government policies. All the data collected from the questionnaire fill by 100 respondents which were the passengers and mainly prefer air travel service given by the airlines in Pakistan. The final analysis reveal that Services and ticket prices both are not effected by change of Government policies, but the ticket prices are dependent on services that passenger get by airline in Pakistan Aviation Industry. Three hypotheses were developed based on study and the literature. Collect the data and analyzing the hypothesis and reach on a conclusions, a questionnaire which was consist of the 8 questions these questions was covering the hypotheses. After that questionnaire was send to the passengers in Pakistan travel by airlines in Pakistan. 100 passengers fill that questionnaire and after proceed to analysis. The result show us that Hypothesis 1 and Hypothesis 2 Rejected and Hypothesis 3 is accepted.

License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author Information

#	Name	Institute / Affiliation
1	Jawied Anwar	Superior University
2	Dr. Muhammad Rafiq	Superior University
3	Said Deq	Superior University
4	Salat Butt	Superior University
5	Muhammad Adeel Ajmal Ghanjera	Superior University

How to Cite

Use the following formats to cite this article in your research.

APA Style

Anwar, Jawied, Rafiq, Dr. Muhammad, Deq, Said, Butt, Salat, & Ghanjera, Muhammad Adeel Ajmal (2022). A multiple criteria approach for airline passenger satisfaction measurement. International Journal of Advance Research and Innovative Ideas In Education, 8(3), 2262-2272.

MLA Style

Anwar, Jawied, et al. "A multiple criteria approach for airline passenger satisfaction measurement." International Journal of Advance Research and Innovative Ideas In Education, vol. 8, no. 3, 2022, pp. 2262-2272.

IEEE Style

Jawied Anwar, Dr. Muhammad Rafiq, Said Deq, Salat Butt, and Muhammad Adeel Ajmal Ghanjera, "A multiple criteria approach for airline passenger satisfaction measurement," International Journal of Advance Research and Innovative Ideas In Education, vol. 8, no. 3, pp. 2262-2272, 2022.

Vancouver Style

Anwar Jawied, Rafiq Dr. Muhammad, Deq Said, Butt Salat, Ghanjera Muhammad Adeel Ajmal. A multiple criteria approach for airline passenger satisfaction measurement. International Journal of Advance Research and Innovative Ideas In Education. 2022;8(3):2262-2272.

Harvard Style

Anwar, Jawied, Rafiq, Dr. Muhammad, Deq, Said, Butt, Salat, & Ghanjera, Muhammad Adeel Ajmal (2022) 'A multiple criteria approach for airline passenger satisfaction measurement', International Journal of Advance Research and Innovative Ideas In Education, 8(3), pp. 2262-2272.

Chicago Style

Anwar, Jawied, et al. "A multiple criteria approach for airline passenger satisfaction measurement." International Journal of Advance Research and Innovative Ideas In Education 8, no. 3 (2022): 2262-2272.

Turabian Style

Anwar, Jawied, et al. "A multiple criteria approach for airline passenger satisfaction measurement." International Journal of Advance Research and Innovative Ideas In Education 8, no. 3 (2022): 2262-2272.