Relevance of Virtual Learning In Hospitality Sector "A Research in Marriott Group of Hotels"

Human Resources

The success or failure of modern business organizations depends on the quality of their human resources. Well-trained and highly developed employees are considered as a cornerstone for such success due to pandemics as it created a lot of chaos in the industry due to complete lockdown. Virtual learning is a learning experience that is enhanced through utilizing computers and/or the internet both outside and inside the facilities of the organization. Literature Review uncovers the presence of GAP primarily in the area of Analysing and exploring the impact of specific variables which might affect Learning Evaluation and their effect on performance and productivity which are all based on respondent’s perceptions and attitudes while filling the questionnaires. The study is descriptive with the purpose to investigate the relationship between the Micro modules in Virtual learning and how they impact employee’s performance and productivity, how their skills grow up with the virtual learning. It also explains the relevance of self-paced learning for skill up-gradation of employees in the hospitality sector particularly for Marriott hotels located in Delhi and NCR, analysis and interpretations made as a part of the study concluded that Virtual learnings are essential to employee performance. Therefore, it was recommended that effective virtual learning programs and micro-module carefully set learning plans should be provided to all employees to enable them to enhance their skills and upgrade their knowledge.

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