THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES
Abstract & Details
Research Area
Management
Keywords
Dimension
Hypothesis
Officers
Binongko
Abstract
One of the benchmarks for the implementation of good governance can be seen from the implementation of quality and satisfaction-oriented public services. Public satisfaction is greatly influenced by how or the behavior of officers in providing services. Therefore, the existence of service officers will determine the extent to which public organizations can achieve their goals in meeting public expectations. The primary data includes respondents' responses to research variables which include professional competence, service quality (tangible dimensions, reliability dimensions, responsiveness dimensions, assurance dimensions, empathy dimensions), and public satisfaction. This research was conducted to test the hypothesis to justify or strengthen the hypothesis in the hope that in the end, it can strengthen the theory that is used as a foothold. In general, this study can be concluded that all dimensions of service quality (tangible, reliable, responsive
License
This work is licensed under a Creative
Commons
Attribution-ShareAlike 4.0 International License.
Author Information
| # | Name | Institute / Affiliation |
|---|---|---|
| 1 | Ahmad Daholu | Universitas Muhammadiyah Buton |
How to Cite
Use the following formats to cite this article in your research.
APA Style
Daholu, Ahmad (2021). THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES. International Journal of Advance Research and Innovative Ideas In Education, 7(1), 151-159.
MLA Style
Daholu, Ahmad. "THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES." International Journal of Advance Research and Innovative Ideas In Education, vol. 7, no. 1, 2021, pp. 151-159.
IEEE Style
Ahmad Daholu, "THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES," International Journal of Advance Research and Innovative Ideas In Education, vol. 7, no. 1, pp. 151-159, 2021.
Vancouver Style
Daholu Ahmad. THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES. International Journal of Advance Research and Innovative Ideas In Education. 2021;7(1):151-159.
Harvard Style
Daholu, Ahmad (2021) 'THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES', International Journal of Advance Research and Innovative Ideas In Education, 7(1), pp. 151-159.
Chicago Style
Daholu, Ahmad. "THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES." International Journal of Advance Research and Innovative Ideas In Education 7, no. 1 (2021): 151-159.
Turabian Style
Daholu, Ahmad. "THE INFLUENCE OF PROFESSIONAL COMPETENCY OF SERVICE OFFICERS ON SERVICE QUALITY DIMENSIONS IN PUBLIC SERVICES." International Journal of Advance Research and Innovative Ideas In Education 7, no. 1 (2021): 151-159.
Related Research
“Climbing the Ladder: Teachers’ Perspectives and Experiences in Navigating the Expanded Career Progression System in Philippine Schools”
PDF Unavailable
Quadruple Excellence as a transformation model for Malagasy Institutions : an integrated Bibleship-Freire Approach
PDF Unavailable
Closing the Loop: Examining the Role of Exit Interviews in Enhancing Retention Strategies
PDF Unavailable
HOW HRIS SHAPES HRM EFFECTIVENESS: ROLE OF TOP MANAGEMENT SUPPORT, TECHNOLOGY READINESS AND STRATEGIC AGILITY
PDF Unavailable