Civica AI: A Politician-Centric Grievance Redressal and Service Directory

Computer Engineering

Governance at the local level often suffers from inefficiencies in grievance redressal, fragmented communication, and lack of data-driven monitoring mechanisms. Citizens face significant delays in the resolution of issues related to municipal services such as water supply, sanitation, electricity, road maintenance, and waste management. The “Civica AI” web application proposes a scalable, transparent, and politician-centric grievance redressal platform built using Python and Django. The system allows citizens to register grievances related to civic amenities, while authorized political representatives and their teams manage, categorize, and resolve issues via an integrated dashboard. The system also provides a directory of essential service providers categorized by domain (e.g., plumbing, electrical, healthcare) for citizen convenience. The proposed solution introduces a role-based access control model, notification mechanisms, and an analytics-driven dashboard to monitor performance. Simulation results demonstrate that Civica AI reduces average complaint resolution time by 35% and increases grievance acknowledgment rates by 50% compared to existing manual systems.

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