Improving Customer Experience through AI-powered Chatbots
Abstract & Details
Research Area
computer engineering
Keywords
Artificial Intelligence (AI)
Chatbots
Customer Experience
Natural Language Processing (NLP)
Machine Learning (ML)
Conversational Agents
Customer Satisfaction
Human-Computer Interaction
Personalized Communication
Digital Customer Service
Automation
User Engagement
Service Quality
AI in Business
Intelligent Virtual Assistants (IVAs)
Abstract
In the digital age, customer experience has emerged as a critical differentiator for businesses across industries. With the advent of Artificial Intelligence (AI), organizations are increasingly deploying AI-powered chatbots to enhance customer service, streamline communication, and provide instant support. This research explores the role of AI-driven chatbots in improving customer experience by analyzing their effectiveness in handling customer queries, personalization of interactions, and overall user satisfaction. The study examines how technologies such as Natural Language Processing (NLP) and Machine Learning (ML) contribute to intelligent response generation, emotional understanding, and continuous learning from user interactions. Through a combination of literature review, user feedback, and case studies from sectors such as imitations of chatbot integration. Findings suggest that while AI chatbots significantly improve response time and availability, challenges remain in achieving human-like empathy and resolving complex issues. The study concludes by offering recommendations for designing more customer-centric chatbot systems and outlines future directions for enhancing AI-human interaction in customer service contexts.
License
This work is licensed under a Creative
Commons
Attribution-ShareAlike 4.0 International License.
Author Information
| # | Name | Institute / Affiliation |
|---|---|---|
| 1 | Tejaswini Kumar | CMR University |
How to Cite
Use the following formats to cite this article in your research.
APA Style
Kumar, Tejaswini (2025). Improving Customer Experience through AI-powered Chatbots. International Journal of Advance Research and Innovative Ideas In Education, 11(4), 1451-1457.
MLA Style
Kumar, Tejaswini. "Improving Customer Experience through AI-powered Chatbots." International Journal of Advance Research and Innovative Ideas In Education, vol. 11, no. 4, 2025, pp. 1451-1457.
IEEE Style
Tejaswini Kumar, "Improving Customer Experience through AI-powered Chatbots," International Journal of Advance Research and Innovative Ideas In Education, vol. 11, no. 4, pp. 1451-1457, 2025.
Vancouver Style
Kumar Tejaswini. Improving Customer Experience through AI-powered Chatbots. International Journal of Advance Research and Innovative Ideas In Education. 2025;11(4):1451-1457.
Harvard Style
Kumar, Tejaswini (2025) 'Improving Customer Experience through AI-powered Chatbots', International Journal of Advance Research and Innovative Ideas In Education, 11(4), pp. 1451-1457.
Chicago Style
Kumar, Tejaswini. "Improving Customer Experience through AI-powered Chatbots." International Journal of Advance Research and Innovative Ideas In Education 11, no. 4 (2025): 1451-1457.
Turabian Style
Kumar, Tejaswini. "Improving Customer Experience through AI-powered Chatbots." International Journal of Advance Research and Innovative Ideas In Education 11, no. 4 (2025): 1451-1457.
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