The Influence Of Situational Leadership On Public Health Centre Service Quality

Management, Healthcare

The purpose of carrying out this research activity was to identify and analyze situational leadership in three puskesmas in Bandung Regency, to identify and analyze service quality in three puskesmas in Bandung Regency, to identify and analyze the influence of situational leadership on service quality in three puskesmas in Bandung Regency. This research is quantitative descriptive research using a survey method with a causal associative approach. The causal associative approach is research focused on uncovering the relationship between two or more variables, through a causal perspective. That is, in this study there are independent variables (influence) and dependent variables (influenced). The results of this study show that leadership with a situational leadership style at the Dayeuhkolot, Pameungpeuk and Sumbersari Health Centers can support the role in providing Puskesmas services that are in harmony with increasing service quality for the better. And it has proven to be used well in these three Puskesmas. This is proven by the involvement of all human resources in the process of providing Puskesmas services to provide good quality service. In terms of situational leadership style, it plays a big role in the operation of each Puskesmas, this is what can provide support to each other in managing the running of Puskesmas services so that the quality of service gets good results and can make their respective decisions to improve the quality of their Puskesmas services, as evidenced by their duties are carried out well together can be carried out properly according to expectations in each Puskesmas. The influence of situational leadership on the quality of service at the puskesmas is going well and is satisfying, while it is felt from the active role in providing Puskesmas services in carrying out quality services.

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.