THE RESEARCH ON SATISFACTION OF PATIENTS WITH THE MEDICAL SERVICES OF PRIVATE HOSPITALS IN THAI NGUYEN PROVINCE

Business management

Now the relationship between patient satisfaction and quality of health services is becoming increasingly tight. If the quality of health services by health care establishments affects patient’s satisfaction, on the contracy, degree of patient satisfaction is a basis to evaluate the quality of medical services. Therefore, measuring patient’s satisfaction to medical service quality which is based on the scientific research methods will bring an objective view to improve health care quality and meet health care demand for people better. This research shows that there are 6 factors effecting to satisfaction of patients, includes: Tangibility, Reliability, Responsiveness, Assurance, Empathy and Expension. However, the level of influence on satisfation of patients is different among 6 factors, Tangibility is the most effetive factor while the cost is contrary.

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